Any unworn resaleable item purchased from our website may be refunded providing that you request this within 16 days from the date on the despatch note email.
To request a refund:
Please note that you will be required to cover the cost of postage if you choose to return an item for a refund.
Any amount due will be refunded back onto the debit/credit card originally used. Please allow up to 7 working days for this process to complete.
In the event that we do not receive your returned item, we will not be able to offer a refund. We therefore recommend that you obtain a Proof of Postage receipt and relevant insurance on the postage method selected.
In the interest of hygiene and for your protection, earrings and pierced jewellery are excluded from our Refund policy.
We are unable to offer a refund on a personalised jewellery order. This means that we cannot provide a refund on any item that has been specially altered, sized or personalised in any way. This includes rings.